Meaning of Quality!

Quality is customer satisfaction, happy end customer. The common element of the business definitions is that the quality of a product or service refers to the perception of the degree to which the product or service meets the customer's expectations. Quality has no specific meaning unless related to a specific function and/or object, it call quality is endless but not rocket science.

Various interpretations are given below:

1. According to Philip Crosby, Quality is “Conformance to Requirements.”

2. According to Joseph Juran, quality is “Fitness for Use”. When “fitness for use” concept applied to garment it must

Be free from defects such as stains fabric defects, open seams, broken stitch, misaligned button and holes, defective zippers etc.
Fit properly to the wearer (as per labeled size).
Perform satisfactorily in normal use that means a garment must be able to withstand normal laundering/ dry cleaning cycle without color loss or shrinkage, seams must not come apart, fabric must not tear etc.

3. According to Genichi Taguchi Quality is - "Uniformity around a target value." The idea is to lower the standard deviation in outcomes, and to keep the range of outcomes to a certain number of standard deviations, with rare exceptions.

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Garments Manufacturing

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